At SMART GARDEN PRODUCTS LTD, we're committed to protecting and respecting your privacy. This policy provides information on how and why we collect personal data about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. By using our website, you agree to be bound by this policy.
1. WHO ARE WE?
SMART GARDEN PRODUCTS LTD.
Company Number: 4583901. Registered Office: 2 Pentagon South, Barton Lane, Abingdon, OX14 3PZ.
2. HOW DO WE COLLECT INFORMATION FROM YOU?
We obtain information about you when you use our website, place an order, request a catalogue, join our mailing list, enter a competition, submit feedback or apply for a vacancy.
3. WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal Information we collect might Include your name, address, email address, email click through information, IP address, and Information regarding what web pages are accessed and when.
If you make a purchase online, over the telephone or for a mail-order from a store, your card information is not held by us, it is collected by our third -party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions, as explained below.
If you have applied for a job, we will collect your CV, covering letter and contact details.
4. WHY IS IT BEING COLLECTED AND WHAT IS IT USED FOR?
We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
We may also use the information to keep you up to date with sales promotions, exhibition attendance and various other marketing communications.
5. HOW LONG DO WE RETAIN DATA?
We review our retention periods for personal Information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
6. WHO HAS ACCESS TO YOUR INFORMATION?
Your information is solely used by SMART GARDEN PRODUCTS LTD for its own business purposes as set out above. We will not release your information to any third parties unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
7. HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION
The accuracy of your information Is important to us. If you would like to amend any of your information you can do so in the following ways:
• If you are an online customer and have created an account, you can amend your details in the Trade Login section of the website
• You can email firstname.lastname@example.org.
• You can write to the Data Protection Officer, SMART GARDEN PRODUCTS LTD, 2 Pentagon South, Barton Lane, Abingdon, OX14 3PZ.
8. SECURITY PRECAUTIONS
Our website is scanned on a regular basis for security in order to make your visit to our site as safe as possible.
Your personal information is contained behind security networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep the information confidential. In addition, any sensitive/credit information you may supply is encrypted via Secure Socket Layer (SSL) technology.
Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
10. LINKS TO OTHER WEBSITES
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
We do not include or offer third party products or services on our own website.
11. TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union ("EU"). For example, this may happen if any of our servers are located in a country outside of the EU.
These countries may not have similar data protection laws to the UK. By submitting your personal data, you're agreeing to the transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Document created: 1st June 2018
Document last edited: 5th December 2018